A Customer First Professional understands the importance of consumer engagement culminating in consumer excitment. This worthy ideal surpasses mere satisfaction. Consumer excitement leads a relationship past loyalty and recommendation to the coveted position of Best Service Provider.
In order to achieve the dynamic level of consumer excitment we must be intentional, no we must be passionate at the onset of the relationship. Your passion and conviction needs to radiate through your presentation in order to pursuade and influence.
When we begin with the end in mind we can share a vision for a Five Star Score Card. Sharing this vision for consumer excitement and future tense five star rating further compels the prospect to move forward in the relationship.
If real estate agents want to be trusted and respected like Fortune 500 vendors they need to act like Fortune 500 vendors.
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